Building a pharmaceutical supply chain risk map as a management control instrument in professional organizations: the results of a research-intervention in a Moroccan public healthcare establishment

Abstract

Public-sector healthcare establishments are called upon to optimize hospital logistics processes, which can make a major contribution to improving operational efficiency and reducing costs, with a view to improving the quality of care offered to users. As a result, risk management of the logistics chain has become a premise for them, in order to minimize the impact of internal and external risks on hospital performance. The Central Pharmacy department is an essential intermediary between patients, suppliers and professionals, with a mission to manage pharmaceutical products. In order to strengthen the internal control system, the design of a risk map will enable us to identify the areas of potential risk faced by this department, and facilitate the concentration of efforts on the most sensitive areas. We have opted for a research-intervention at the level of the Central Pharmacy Department of CHU Mohammed VI Oujda, which accounts for a significant proportion of expenditure. Ultimately, this risk mapping will not only help to identify and prioritize risks, but also to raise the awareness of those involved through a more proactive and enlightened risk management culture.